Our purpose

To check that people in Wales receive good quality healthcare 

Our values

We place patients at the heart of what we do. We are:


Through our work we aim to:

Provide assurance: Provide an independent view on the quality of care.
Promote improvement: Encourage improvement through reporting and sharing of good practice.
Influence policy and standards: Use what we find to influence policy, standards and practice.

Our goal

To encourage improvement in healthcare by doing the right work at the right time in the right place; ensuring what we do is communicated well and makes a difference

Our priorities

  • To maximise the impact of our work to support improvement in healthcare
  • To take action when standards are not met
  • To be more visible
  • To develop our people and organisation to do the best possible job

We will know we have achieved our goal when:

  • Services improve the care they provide to patients as a result of our work
  • People have confidence we will identify when standards are not met and that we will take appropriate action
  • People are better informed about our work
  • We effectively deliver our work programmes, making the best use of our resources

Last updated: 5 Nov 2018