During our inspections, we found that communication between hospitals and GPs, when a patient has been discharged from hospital, isn’t good enough.

Patients expect their information to be passed quickly and accurately from hospital to practices so that there is no disruption to the care that they may need. This is not always the case.

The findings from our inspections and evidence from our investigations have proved that there are issues in relation to discharge practices from secondary to primary care e.g hospitals to GP practices that need improvement. 

Our review

We are undertaking an all-Wales thematic review that will focus on communication between hospitals and practices and to check the quality of the documentation used to support patient discharge.

During the review we will look at:

  • Quantity and quality of information provided by secondary healthcare to primary healthcare and whether this can be improved;
  • Timeliness and accuracy of discharge information 
  • How poor discharge information has impacted on the care provided to patients;
  • Compliance with guidance and Welsh Government Health and Care Standards; and
  • Understanding the processes that hospitals and GP practices use for information sharing and whether these can be improved.

The findings from the review will be published later this year. 

Last updated: 13 Mar 2017