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General Dental Practice Inspections Annual Report 2014-15

This report summarises the findings from our dental practice inspections in 2014-15.

We completed 77 inspections of dental practices across Wales during 2014-15.

What we found

  • Most patients were satisfied with the care and treatment they received from their dental practice
  • Most dental surgeries contained appropriate equipment for the safe care and treatment of patients and the safety of staff
  • There were issues with decontamination procedures in some practices
  • In over half of the practices visited the practice complaints procedure did not comply with the NHS ‘Putting Things Right’ arrangements for NHS patients in Wales
  • Practices could improve how they give information to patients particularly around oral and dental health promotion;
  • Practices should also make it easier for patients to know how to make a complaint and how to access dental care out of hours in an emergency.
  • The majority of practices visited were clean and well maintained.
  • There were problems with access for wheelchair users in some practices, particularly those located in converted houses.