HIW’s Strategy and Operational Plan 2021-2022

Interim Chief Executive, Alun Jones said:

Given the unprecedented time that we are in, I have decided to release a one year strategy and operational plan to ensure we remain focussed, appropriate and proportionate in our work as services continue to deal with, and start to recover from, the pandemic.

This will also enable us to properly evaluate our work over the last three years and conduct the right level of engagement with the public and stakeholders, as we develop a new longer term strategy from 2022.

The plan sets out our goals and ambitions for the coming year and we have kept our four priorities unchanged:

• to maximise our impact;
• to take action where standards are not met;
• to be more visible
• to develop our people and organisation to do the best possible job.

We envisage that the impact of COVID-19 on our work will continue to be significant for the coming year. However, as the vaccination programme protects more and more of the population, our focus will be to return to our full range of assurance and inspection activities, building on our enhanced ways of working, to both take action where standards are not met but to also support a broader recovery of health and care services. Our strategy and operational plan sets out our approach to achieving this as well as how we will move forward as an organisation in a number of important areas.

Read our plan here.