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Local Review of the Patient Management Arrangements within the Welsh Ambulance Service Trust

Healthcare Inspectorate Wales committed in our Operational Plan 2019-20 to undertaking work in each of Wales’s three NHS Trusts.

Due to the concerns across Wales with regard to ambulance waiting times, we’re undertaking a local review of the Welsh Ambulance Service Trust (WAST). We will explore how the risks to patients’ health, safety and wellbeing are managed whilst they are waiting for an ambulance. The review will specifically assess how patients are being managed by WAST’s three Clinical Contact Centres across Wales, from when a request for an ambulance is received to the point the ambulance arrives at the scene.

The terms of reference for the review are attached below.

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