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Local Review of Patient Safety, Privacy, Dignity and Experience whilst Waiting in Ambulances during Delayed Handover

We are undertaking a local review of the Welsh Ambulance Service Trust with the aim to consider the impact of ambulance waits outside of Emergency Departments on patient safety, privacy, dignity and overall experience during the COVID-19 pandemic.

A range of information sources indicate that ambulance waiting times outside hospital Emergency Departments can be excessive, particularly when the healthcare system is under pressure. This local review will consider the impact of ambulance waits outside of Emergency Departments on patient safety, privacy, dignity and overall experience. The COVID-19 pandemic has introduced unique and unprecedented pressures on the healthcare system; in view of this, the review will consider patient experiences over the past 12 months in order to understand what impact the pandemic has had on this issue.

We aim to publish this review in July 2021.

The terms of reference for the review are attached below.

Your experience of delayed ambulance handovers

As part of the review, we are interested in people’s experiences of using the Welsh Ambulance service. You can help us make a difference by sharing your experiences and completing our survey. It is anonymous, and should only take between 5-10 minutes to complete. 

The survey can also be printed and posted back to us at:

Inspection Team

Freepost RTGG-UCZG-ZCSS

Healthcare Inspectorate Wales

Welsh Government

Rhydycar Business Park

Merthyr Tydfil

CF48 1UZ

Alternatively you may complete the survey by telephone, by calling 0300 062 8163.

There is also an additional survey for healthcare staff who work in NHS Wales. If you are a Paramedic, Student Paramedic, Ambulance Technician, or you work in an Emergency Department within Wales, please complete our staff survey.

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