Skip to main content

Local Review of Patient Safety, Privacy, Dignity and Experience whilst Waiting in Ambulances during Delayed Handover

We are undertaking a local review of the Welsh Ambulance Service Trust with the aim to consider the impact of ambulance waits outside of Emergency Departments on patient safety, privacy, dignity and overall experience during the COVID-19 pandemic.

A range of information sources indicate that ambulance waiting times outside hospital Emergency Departments can be excessive, particularly when the healthcare system is under pressure. This local review will consider the impact of ambulance waits outside of Emergency Departments on patient safety, privacy, dignity and overall experience. The COVID-19 pandemic has introduced unique and unprecedented pressures on the healthcare system; in view of this, the review will consider patient experiences over the past 12 months in order to understand what impact the pandemic has had on this issue.

We aim to publish this review in July 2021.

The terms of reference for the review are attached below.

Last updated: