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Our Strategy and Operational Plan

What we want to achieve for the coming year and how we plan to do it.

Strategy and Operational Plan 2021-2022

Given the unprecedented time that we are in, we have produced a joint one year strategy and operational plan to ensure we remain focussed, appropriate and proportionate in our work as services continue to deal with, and start to recover from, the COVID-19 pandemic.

This will also enable us to properly evaluate our work over the last three years and conduct the right level of engagement with the public and stakeholders, as we develop a new longer term strategy from 2022.

Our Plan

Our Strategy and Operational Plan sets out our priorities for the next year and what we aim to achieve.

Through our work we aim to:

Provide assurance:
Provide an independent view on the quality of care.
Promote improvement:
Encourage improvement through reporting and sharing of good practice
Influence policy and standards:
Use what we find to influence policy, standards and practice

Our goal is to:

Encourage improvement in healthcare by doing the right work at the right time in the right place; ensuring what we do is communicated well and makes a difference

We will focus on 4 main priorities:

  1. To maximise the impact of our work to support improvement in healthcare
  2. To take action when standards are not met
  3. To be more visible
  4. To develop our people and organisation to do the best possible job

We have made significant amendments to our work over the past 12 months due to the COVID-19 pandemic. In light of the continued challenges this presents, we will review our programme of work each quarter so that our activities and priorities can be updated to reflect the ever changing environment in which we work.


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