Our Strategy and Operational Plan

What we want to achieve for the next three years and how we plan to do it.

Strategy 2022-2025

The learning we have done as an organisation over the past three years has challenged the way we work and carry out our role, and has contributed to the foundations of our new strategy. We must remain agile and responsive to the emerging risks and models which will continue to arise as society and healthcare services adapt to living alongside COVID-19.    

We have a responsibility to support the principles set out by the Well-Being of Future Generations (Wales) Act and we have kept these principles, and ‘A healthier Wales’ at the core of our new strategy. 

We regulate and inspect independent healthcare services in Wales. We inspect NHS services in Wales. We undertake a programme of reviews to look in depth at national or more localised issues. We monitor concerns and safeguarding referrals. We take regulatory action to ensure registered independent healthcare services meet legislative requirements. We recommend improvements, immediate and longer term, to NHS services and independent healthcare services. We have a team of 87 staff who work for us, across Wales, supporting our functions and undertaking our assurance work. We have a team of specialist peer reviewers who we continually recruit to provide specialist, up to date knowledge about services and quality standards. We have specialists in Mental Health Act Administration and a panel of psychiatrists who provide our Second Opinion Appointed Doctor (SOAD) service. We have a panel of Patient Experience Reviewers and Experts by Experience to capture the voice of patients out on inspection.

Our purpose is:

To check that healthcare services are provided in a way which maximises the health and wellbeing of people.

Our goal is:

To be a trusted voice which influences and drives improvement in healthcare.

Our four priorities are :

  1. We will focus on the quality of healthcare provided to people and communities as they access, use and move between services
  2. We will adapt our approach to ensure we are responsive to emerging risks to patient safety
  3. We will work collaboratively to drive system and service improvement within healthcare
  4. We will support and develop our workforce to enable them, and the organisation, to deliver our priorities.

These priorities will help us to consider whether healthcare meets the needs of a community and whether it is of a good quality. Equality and diversity will be core to the work we do and our strategy supports us to consider how healthcare services reach those who face the greatest barriers to access, and poorest outcomes in health.

 

Documents